Problem

The Power Alert Console is not recognizing the Tripp Lite Battery.

Possible Cause

The Tripp Lite Battery may be listed as "Inactive" in the Power Alert Console.  This can happen if a cable becomes disconnected or a new battery is installed.

Solution

  1. Access the Power Alert Console.
  2. Select Settings in the top right corner.
  3. Select "Scan for New Devices".
  4. The Tripp Lite device will be seen as active from the Power Alert Console.

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