Effective: November 25, 2019
Card Concepts Inc. provides remote technical support for both LaundryCard and FasCard products to store owners and authorized distributors. Technical support is not provided for the end-user laundry customer and all such inquiries should be directed to store management. This page is intended to guide the user through the technical support process.
Support Hours and Contact Information
Technical support is provided Monday - Saturday 8am - 7pm CST. After hours emergency support is available based upon the criteria provided in the product sections, below. Support can be reached at 630-930-5115.
After Hours Support Procedure
After hours support calls will be forwarded to voicemail. Please comply with instructions contained within the voicemail message regarding store identification and issue description to ensure prompt and appropriate service. Calls are typically returned in the order in which they are received, but high call volume may result in support requests being addressed by severity.
Information Required by Technical Support
- Store number
- Problem description and duration
- Is this a new problem on previously working equipment?
- Has this problem existed since equipment was installed?
- Machine model number(s) for affected laundry equipment, if applicable.
- Any steps user may have already taken to attempt repair/resolution.
Information on warranty part replacement can be found within the Warranty and Return Policy page.
Card Concepts Inc. provides technical support (English only) for LaundryCard products subject to the following guidelines:
LaundryCard: Standard Business Hours Support
Current Support Contract:
Lapsed Support Contract:
LaundryCard: After Hours Emergency Support
After hours support is only available under if one or more of the following circumstances are true:
The following examples illustrate issues that must be resolved during standard business hours.A few card readers non-functional
LaundryCard: End of Support Systems and Equipment
Systems and equipment marked 'End of Support' have reached the end of their life cycle and are not eligible for technical support.
Card Concepts Inc. provides technical support (English only) for FasCard products as part of the monthly hosting fee, subject to the following guidelines:
FasCard: Standard Business Hours Support
FasCard: After Hours Emergency Support
After hours support is only available under the following circumstances:
The following examples illustrate issues that must be resolved during standard business hours.