Skip to end of metadata
Go to start of metadata
OVERVIEW

This page is intended to guide the user through proper reboot and shutdown procedures on the computer within each X-Changer cabinet.  Store owners may have a different version of LaundryCard.  Therefore a few screens may be different in the processes outlined below.  

ON THIS PAGE

Determine the Primary System

  • Failure to adhere to proper reboot and shutdown procedure may result in data loss.
  • If both X-Changers are displayed as the Database Primary or the Database Backup, contact Technical Support.

Method 1: LaundryCard Main Page

Version 6.5 and higherVersion 9
LaundryCard software versions 6.5 and higher display Primary and Backup indicators in the upper left hand corner of the screen when LaundryCard applications are running.  Older software versions require different methods to obtain Primary and Backup information.LaundryCard software version V9 displays the Primary in the center of the home screen.



Method 2: Using Store Status to Determine Primary System

Insert a Manager, Attendant, or Technician card and navigate to the Store Status page.

Version 5 and 6Version 7 and 8Version 9

In V5 and V6, the Primary database will be in 'Database' row. If CCI1 is listed here, that corresponds to X-Changer A. CCI2 corresponds to X-Changer B.

In V7 and V8, the Primary database is clearly labeled as such in the top row of the System Status section.In V9, the Primary database is found in the Store status screen under the Maintenance Menu.  The primary is listed under "System Status" as well as at the top of the screen.

LaundryCard Versions 5 and 6

LaundryCard Version 7 and 8

LaundryCard Version 9

    Reboot and Shutdown Procedures

If the system to be rebooted is Database Backup

Step 1 - Initiate Reboot

Frequency of Maintenance:  Monthly

C-2MANAGECARD
Manager Card

  1. Insert Manager's card (or a card with maintenance permissions) into Backup X-Changer and click the Restart System button.
  2. Choose the appropriate button to reboot the Backup X-Changer.

Step 2 - Confirm Reboot

  1. Windows will prompt for confirmation of reboot. Click OK to confirm.

If the system to be rebooted is Database Primary

Step 1 - Perform Failover

C-2MANAGECARD
Manager Card

  1. Insert Manager's card (or a card with maintenance permissions) into Primary X-Changer and click the System Messages button.
  2. Verify no database backup errors are present.
    1. If database backup errors are present, contact Technical Support before proceeding.
  3. Click the Back button.
  4. Click the Restart System button.
  5. Choose Failover to Backup.

Step 2 - Confirm Reboot

  1. KeepAGoin will display a popup indicating a database backup has been completed. Click OK to confirm.

  2. Windows will prompt for confirmation of reboot. Click OK to confirm.

Required Hardware

  • USB Keyboard
  • Mouse or touch screen
If system to be shutdown is Database Backup

Step 1 - Access Start Menu

  1. Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.

               

  2.  A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.

    Version 7Version 8

    Version 9

    Version 7

    Version 8

    Version 9

Step 2 - Confirm Shutdown

  1. A window appears which allows log off, restart, or shut down. Select the desired option then click OK.

    Version 7Version 8

    Version 9

    Version 7

    Version 8


    Version 9

  2. Wait for computer to shutdown. All lights on the front of the computer should turn off and the monitor will go blank.

If system to be shutdown is Database Primary

Step 1 - Perform Failover

C-2MANAGECARD
Manager Card

  1. Insert Manager's card (or a card with maintenance permissions) into Primary X-Changer and click the System Messages button.
  2. Verify no database backup errors are present.
    1. If database backup errors are present, contact Technical Support before proceeding.
  3. Click the Back button.
  4. Click the Restart System button.
  5. Choose Failover to Backup.

Step 2 - Cancel Reboot

  1. KeepAGoin will display a popup indicating a database backup has been completed. Click OK to confirm.

  2. Windows will prompt for confirmation of reboot. Click Cancel.

Step 3 - Access Start Menu

  1. Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.

               

  2.  A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.

    Version 7Version 8

    Version 9

    Version 7

    Version 8

    Version 9

Step 4 - Confirm Shutdown

  1. A window appears which allows log off, restart, or shut down. Select the desired option then click OK.
V7V8V9

Version 7

Version 8


Version 9


2. Wait for computer to shutdown. All lights on the front of the computer should turn off and the monitor will go blank.