This section details standard, day to day operations and functions that the store owner or manager may be expected to perform.
Opening the Touch Kiosk
- Use the supplied Medco key to remove the lock core from the lock shell.
- Insert the supplied lock handle into the lock shell and rotate the handle counter clockwise until the bolt disengages from the lock nut.
- If opening the front door, pull forward- the kiosk drawer will slide forward on a track.
- If opening the rear door, pull open with a standard swing motion.
Loading FasCard Loyalty Cards into the Touch Kiosk
To view a step by step guide to loading FasCard loyalty cards into the kiosk, click the arrow adjacent to the expanding header titled 'Loading the Touch Kiosk - Step by Step'.
Collecting Money from The Touch Kiosk
To view a step by step guide to performing a collection on the Touch Kiosk, click the arrow adjacent to the expanding header titled 'Collecting the Touch Kiosk - Step by Step'.
This section details standard maintenance and diagnostic functions that can be performed on the Touch Kiosk.
Accessing Maintenance and Diagnostic Menus
The Maintenance and Diagnostic menus can be accessed by using a Manager card in the Touch Kiosk card reader or can be accessed using the Maintenance button. When using the Maintenance button, open the front door of the touch kiosk as described and press the button shown below (located on the distribution board, behind the monitor). Utilizing either a Manager card or the Maintenance button will load the Maintenance Options menu.
The Touch Kiosk Maintenance menu offers several options, detailed below.
MAINTENANCE MENU OPTIONS
This option allows the user to change the configured machine address. For more information on addressing a Touch Kiosk, see the FasCard Touch Kiosk Installation guide (under the 'Activate the Touch Kiosk' heading).
This option allows the user to make changes to the system firmware and should not be utilized without direct guidance from Technical Support.
|Back||This option returns the user to the previous menu.|
DIAGNOSTIC MENU OPTIONS
Show Satellite Status
|Show Versions||This option allows the user to view specific information about the Touch Kiosk including the machine number, equipment type, and firmware version.|
|Start Diagnostics||This option allows the user to use the diagnostic test functions of the Touch Kiosk.|
Using Diagnostic Functions
|REF||DIAGNOSTIC FUNCTIONS||DESCRIPTION||BUTTON SELECTIONS|
|1||Win Activated||Indicates that Windows is activated on the kiosk|
|2||Ready/Idle||Indicates the status of the wireless driver|
An active button to reinstall the reinstall the wireless device. It will:
|4||Online||Indicates the card reader status|
|5||Reinstall Device||Reinstall the magnetic stripe reader in the card dispenser|
|6||Reset Comms||Reset the communications with the magnetic stripe reader in the card dispenser|
|7||Power On||Power Cycle the Bill Acceptor|
|8||Online||Indicates the status of the Bill Acceptor|
|9||Online||Indicates the status of the Card Dispenser|
|10||Dispense Card||Dispense a card (This does not add the dispensed card to any account.)|
|11||Power On||Power Cycle the Card Dispenser|
The Touch Kiosk Diagnostic Functions are intended to be used for troubleshooting issues under the guidance of Technical Support.
The options within the Touch Kiosk Diagnostic Functions screen perform as illustrated above. Additionally, all system activity is entered into the text log displayed on the lower portion of the screen and may be exported via USB flash drive under the direction of Technical Support.