Touch Kiosk Operation and Maintenance

Owned by Former user (Deleted)
Last updated: Feb 06, 2024 by Chris Kite
5 min read

Overview

This document describes maintenance and daily operation procedures for the Touch Kiosk. It is not intended to serve as a guide for the average end user or laundry customer. 

Standard Operations

This section details standard, day-to-day operations, and functions that the store owner or manager may be expected to perform. 

Opening the Touch Kiosk

  1. Use the supplied Medeco key to remove the lock core from the lock shell.

  2. Insert the supplied lock handle into the lock shell and rotate the handle counterclockwise until the bolt disengages from the lock nut.

    1. If opening the front door, pull forward - the kiosk drawer will slide forward on a track.

    2. If opening the rear door, pull it open with a standard swing motion.

 

  1. Open the Kiosk drawer and locate the card hopper.




  2. Press the hopper release lever until the hook portion of the lever clears the retention rod on the hopper.





  3. Slide the hopper toward the rear of the Kiosk and lift from the base.





  4. Load cards into the hopper with card artwork face up and the arrow on the cards pointing towards the rear of the Kiosk.





  5. Return the hopper to the dispenser base by completing the reverse of step 2.

  1. Insert a Manager or Collector card (the screenshot below shows a Manager card was used. A Collector card will only have the Collect option).

  2. Press Collect.





  3. Then press, Collect $X.XX to proceed with the collection, or press Back.





  4. While collecting money from the Kiosk, it will display an Out of Service message.





  5. Open the front of the Kiosk following the instructions from above.

  6. Collect cash from the bill validator and replace the bill magazine.

  7. Close the Kiosk door.

  8. Press Done when finished.

Maintenance Functions

This section details standard maintenance and diagnostic functions that can be performed on the Touch Kiosk.

Accessing maintenance and diagnostic menus

The Maintenance and Diagnostic menus can be accessed by using a Manager card in the Touch Kiosk card reader or by using the Maintenance button. When using the Maintenance button, open the front door of the Touch Kiosk, as described at the top of this document, and press the button shown below (located on the top-right distribution board, behind the monitor). Utilizing either a Manager card or the Maintenance button will load the Maintenance Options menu. The Touch Kiosk Maintenance Options menu offers several options, detailed below.

Maintenance Button

Maintenance Options Menu

Maintenance Button

Maintenance Options Menu

Maintenance Menu

MAINTENANCE MENU OPTIONS

DESCRIPTION

BUTTON SELECTIONS

MAINTENANCE MENU OPTIONS

DESCRIPTION

BUTTON SELECTIONS

Change Machine#

This option allows the user to change the configured machine address. For more information on addressing a Touch Kiosk, see the Fascard Touch Kiosk Installation guide (under the 'Activate the Touch Kiosk' heading).

Shutdown/Reboot

This option allows the user to shutdown or restart the Touch Kiosk. This is the only approved method to shut down the Touch Kiosk.

  •  

    • If a shutdown is performed to initiate work on internal components, disconnect the power cable from the wall or rear of the Touch Kiosk drawer.

Update Firmware

This option allows the user to make changes to the system firmware and should not be utilized without direct guidance from CCI Technical Support.

Back

This option returns the user to the previous menu.

Diagnostic menu

The Touch Kiosk Diagnostic functions are intended to be used for troubleshooting issues under the guidance of CCI Technical Support.

DIAGNOSTIC MENU OPTIONS

DESCRIPTION

BUTTON SELECTIONS

DIAGNOSTIC MENU OPTIONS

DESCRIPTION

BUTTON SELECTIONS

Show Satellite Status

This option allows the user to view information regarding the Satellite Access Point (SAP) to which the Touch Kiosk is connected. This feature is typically used by onsite personnel at the request of Technical Support. Upon selecting it, the following details will be presented: 

  •  

    • Sat: - This status line describes the SatWare version currently installed on the Satellite.

    • MAC: - This status line indicates the unique hardware address of the Satellite network interface.

    • Net: - This status line indicates the network status of the Satellite.  

    • VPN: - This status line indicates the VPN address of the Satellite.

    • Pub: - This status line indicates the public IP address of the Satellite, if any.



Show Versions

This option allows the user to view specific information about the Touch Kiosk including the machine number, equipment type, and firmware version.

Start Diagnostics

This option allows the user to use the diagnostic test functions of the Touch Kiosk.

Back

This option returns the user to the previous menu.

Using the diagnostic functions

The options within the Touch Kiosk Diagnostic Functions screen perform as illustrated below.  

REF

DIAGNOSTIC FUNCTIONS

DESCRIPTION

BUTTON SELECTIONS

REF

DIAGNOSTIC FUNCTIONS

DESCRIPTION

BUTTON SELECTIONS

Kiosk

1

Win Activated

Indicates that Windows is activated on the Kiosk.

Wireless

2

Ready/Idle

Indicates the status of the wireless driver.

3

Reinstall Device

An active button to reinitialize the Wi-Fi receiver.

EMV Card Reader

4

Status: Ready

Indicates the current state of the EMV Card Reader.

5

Config

Displays the current config hash of the EMV Card Reader.

6

Firmware

Displays the current firmware version of the EMV Card Reader unit, specifically.

Dispenser Card Reader

REF

DIAG FUNCT

DESCRIPTION

7

Online

Indicates the card reader status.

Card Dispenser

8

Reinstall Device

Reinstall the magnetic stripe reader in the card dispenser.

12

Online

Indicates the status of the Card Dispenser.

9

Reset Comms

Reset the communications with the magnetic stripe reader in the card dispenser.

13

Power On

Power Cycle the Card Dispenser.

Bill Acceptor

14

Dispense Card

Trigger card dispenser (does not create an account).

10

Online

Indicates the status of the Bill Acceptor.

Real-Time Logging

11

Power On

Power Cycle the Bill Acceptor.

15

Real-time Logs

Displays real-time logging of all Touch Kiosk activity in extensive detail as events occur.


Additional information