FasCard Add Value Kiosk User Guide



Overview

 This document is intended to serve as a guide for the laundry customer or end user in locations utilizing a FasCard Add Value Kiosk.





Table of Contents



Using the Add Value Kiosk

The Add Value Kiosk allows customers to add additional value to an existing FasCard Loyalty account using cash, credit, or debit.

Adding Value to a Loyalty Card and Viewing Rewards

When swiping your loyalty card at the Add Value Kiosk, you have three options:

  1. Add Value with Cash

  2. Add Value with a Credit/Debit card

  3. Review Rewards

Adding Value to Your FasCard Account With Cash

CASH
  1. Swipe a Loyalty card on the Add Value Kiosk.

  2. Select the option 'Add value from cash'.

  3. Insert cash and the value will be added according to the value packages below.

Adding Value Using Available Credit/Debit Options

  1. Swipe the loyalty card.

  2. Select the "Add Credit" button.

  3. Select a value package.

Once reached, the following screen will display below, which will allow more than one method of using a credit/debit account for the transaction, depending on the generation of the reader.

Card Usage Methods



Credit/Debit Card Swipe

Smartphone NFC

EMV Chip

Tap-To-Charge NFC



Credit/Debit Card Swipe

Smartphone NFC

EMV Chip

Tap-To-Charge NFC

F1 Reader

F2 Reader

F3 Reader

Accepted Card Types*



Debit Cards**

Credit Cards+

Electronic Benefits Transfer (EBT)++



Debit Cards**

Credit Cards+

Electronic Benefits Transfer (EBT)++

F1 Reader

F2 Reader

F3 Reader

* Accepted card types vary and is at the discretion of the overall business.

** Debit cards must be one of the four (4) major credit card companies and are processed as such, depending on whether the overall business will accept.

+ Credit acceptance varies at the discretion of the overall business.

++ EBT guidelines vary by state and acceptance is at the discretion of the overall business. Please review guidelines with the official EBT resources made available with your state.

Using a Card Swipe

Card Swipe

F1, F2, and F3 readers are capable of adding value to a Loyalty Account using the credit/debit card swipe. However, on F3 readers, if a chip is present, or any EMV securities are intact on the card/account, the card swipe will only activate if the chip function failed too many times (e.g. three (3) failed chip card inserts).

While on this screen, with an F2 reader (or an F3 reader if the credit/debit card is incapable of, or frequently fails, a chip insert), swiping your credit/debit card will add value to a Loyalty Account, should the transaction succeed.

EBT Cards

If EBT cards are accepted and one is swiped on an Add Value Kiosk, PIN entry is required on the following pinpad screen for verification.

Only Touchscreen readers can utilize EBT transactions due to pinpad entry requirements.


Performing an NFC Transaction With Your Smartphone

Smartphone NFC

Both F2 and F3 readers are capable of adding value to a Loyalty Account using Smartphone NFC (Near Field Communication) functionality.

While on this screen, holding your smart phone (with NFC capability) close to the reader will add value to a Loyalty Account, provided credit/debit card information is stored in the phone/application.

Using an EMV Chip Credit/Debit Card

EMV Chip Credit/Debit Card

Only F3 readers are capable of adding value to a Loyalty Account using an EMV Chip Insert.

While on this screen, inserting a credit/debit card with an EMV chip will add value to a Loyalty Account, should the transaction succeed.

Performing an NFC Transaction With a Tap-To-Charge Card

Smartphone NFC

Only F3 readers are capable of adding value to a Loyalty Account using a Tap-To-Charge Credit/Debit Card's passive NFC (Near Field Communication) functionality.

While on this screen, holding your Tap-To-Charge card close to the reader for a brief period will add value to a Loyalty Account, provided the credit/debit card is capable of a successful NFC transaction. This is typically indicated by the four-bar NFC logo on the side or corner of a valid card.

Card Transaction Result

Regardless of the method, when a successful transaction occurs, message will be displayed indicating the success of the transfer as well as the new account balance.

Rewards



Access Account with QR Code And The Mobile App

Loyalty Account users can access an account without a Loyalty Card by using the Mobile app and a phone's camera to read the QR matrix code on the touch kiosk.  Click here to read more about this functionality.

Additional Information