Problem

Cause

There is a 'problem' reader. Meaning there is an issue with communication between the X-Changer and a reader listed under the 'problem reader' section. 

Solution

Identify why the 'problem' reader is not communicating with the x-changer.

Possible causes

  1. Reader not addressed properly
  2. Issue cat 5 cables connecting to reader
  3. Issue with reader
  4. WCRD needs to be restarted

Card Reader Line Troubleshooting