Symptom

Cards are dispense, but barcode is not scanned. May see red line error: BarCode.txt Failed to read most recent bar code.

Possible Causes

  1. Cards loaded incorrectly.
  2. Barcode scanner is dirty.
  3. Barcode is unreadable.
  4. Interface cables are loose.
  5. Scanner is not aligned properly
  6. Scanner is not in the correct mode.

Solution

  1. Verify when a card is dispensed, the barcode is facing up and mag stripe is on the left hand side.
  2. Wipe down barcode scanner screen with a microfiber cloth.
  3. Verify barcode printing is not damaged in any way. 
  4. Check/reseat the cable connections.
  5. Align the scanner: Barcode Scanner Installation & Adjustment
  6. Configure the barcode scanner for the correct mode.
    1. Copy x-changer info.cmd from the fixes folder onto the x-changer
    2. If the 'Mode' is not SNAPI - Reset the barcode scanner to 'SNAPI' mode