LaundryCard offers informative messages and tools to provide you with an effective way of viewing changes to your business. This page is intended to guide you through the various common LaundryCard issues and messages you may face.
Quick reference chart
Important!
Never ignore error messages!
Common X-Changer software issues
Common X-Changer software issues
Symptom
Cause
Resolution (try one at a time)
Invalid card after dispensing
NOTE
Over time, a card dispenser may:
Have reduced speed/accuracy.
Accumulate lint/dust/debris within or throughout the mechanism, if not regularly maintained.
Sustain wear to the gray loading wheel under the cards.
Require refurbishment service to the internal shutter that controls card thickness.
Require manufacturer servicing to replace the belts that control the dispenser wheels.
The barcode on the card was not scanned by the barcode scanner laser (check Escrow).
EPC not supplying power to the rear outlets. (Ethernet Power Controller-powered cabinets only)
One or more individual channels are off.
Tripp Lite battery is bad.
Bus A or Bus B is switched off.
Make sure front channels are in the ON or REMOTE position, then connect to the EPC with a computer and verify no channels have been "locked" which prevents it from being tampered with.
Replace the rechargeable Tripp-Lite battery cell if the bus connected to it stops working.
Find and toggle the power switches for each bus in the rear of the EPC if necessary.
Related support topics
Using the Diagnostic card
The Diagnostic card will show the line number (L=#) unit address (A=#) machine ID (M=#) and poll count (P=#) of a card reader without power cycling it.
Using the Super card
Is only used to start equipment that displays "See Attendant". There is a 5-second delay per swipe.
VS1diag - How to reach the computer desktop and access Diagnostics.
Insert a Manager’s card.
Click "Shutdown" on the main menu then only begin the reboot process for the X-Changer being tested.
Another window appears indicating the computer is about to reboot. CLICK CANCEL as only the laundry application needs to close, not Windows.
Double-click VS1diag on the desktop (v7 and older), or open the Laundry App Utility and click Diagnostics (v8 and newer).