LaundryCard: Proper Reboot and Shutdown Procedures

Owned by Former user (Deleted)
Last updated: Feb 06, 2024 by Chris Kite
6 min read

Overview

This page is intended to guide the user through the proper reboot and shutdown procedures for the CCI-provided computer stored within each X-Changer cabinet. Each location may operate on a different version of LaundryCard, therefore a few screens may be different in the processes outlined below.

Determine the Primary system

It is imperative to know which X-Changer is labeled as the Primary. Failure to reboot the appropriately labeled X-Changer at the right time may result in data loss.

If both X-Changers are displayed as the database Primary or the database Backup, call CCI Technical Support immediately.

Version 6.5 and higher

Version 9

Version 6.5 and higher

Version 9

LaundryCard software versions 6.5 and higher display Primary and Backup indicators in the upper left-hand corner of the screen when LaundryCard applications are running.

Older software versions require different methods to obtain Primary and Backup information.

LaundryCard software version V9 displays the Primary in the center of the home screen when using a Manager, Attendant, or Technician card.

Insert a Manager, Attendant, or Technician card and navigate to the Store Status page.

Version 5 and 6

Version 7 and 8

Version 9

Version 5 and 6

Version 7 and 8

Version 9

In V5 and V6, the Primary database will be in the 'Database' row. If CCI1 is listed here, that corresponds to X-Changer A. CCI2 corresponds to X-Changer B.

In V7 and V8, the Primary database is clearly labeled as such in the top row of the System Status section.

In V9, the Primary database is found in the Store status screen under the Maintenance Menu.  The primary is listed under "System Status" as well as at the top of the screen.

Reboot procedures

Frequency of Maintenance: Monthly

  1. Insert a Manager's card (or a card with maintenance permissions) on the Backup X-Changer and access the Maintenance menu.

  2. Press the Restart System button.


  3. Choose the appropriate button to reboot the Backup X-Changer.


  4. Windows will prompt for the confirmation of reboot. Click OK to confirm.


Frequency of Maintenance: Monthly

  1. Insert a Manager's card (or a card with maintenance permissions) on the Primary X-Changer and access the Maintenance menu.

  2. Press the System Error Messages button.


  3. Verify no database backup errors are present.





    1. If database backup errors are present, contact CCI Technical Support before proceeding.

  4. Press the Back button.

  5. Press the Restart System button.


  6. Choose Failover to Backup.


  7. KeepAGoin will display a popup indicating a database backup has been completed. Click OK to confirm.

  8. Windows will prompt for the confirmation of reboot. Click OK to confirm.

    1. If you do not receive this prompt, go back to the Restart System menu and reboot the desired X-Changer.


Shutdown procedures

Required hardware

  • USB keyboard

  • USB Mouse or touchscreen

  1. Connect the keyboard to an available USB port on the computer and press the Windows key located along the bottom row.

  2.  A Start menu will appear at the bottom left corner of the screen. Using the touch screen or a mouse, click Shut Down.



    1. In version 9 you will need to press the power button, located on the bottom left corner of the Start menu.



  3. A window appears which allows log off, restart, or shut down. Select the desired option then click OK.



  4. Wait for the computer to shut down. All lights on the front of the computer should turn off and the monitor will go blank.