C-1009-LC EMV Bezel and LaundryCard

Overview

With LaundryCard v9.1.6+, owners are given the option to utilize the C-1009-LC EMV Bezel on X-Changers in-store, providing an additional EMV option separate from utilization of the C-1008 Ingenico reader and CCI's preferred merchant processor.

This document goes over the process of updating and enabling the C-1009-LC EMV Bezel for LaundryCard use.

On This Page

NOTE

The C-1008 Ingenico EMV Reader and the C-1009-LC EMV Bezel (VP3300) are two different systems. Only one type of EMV system can be utilized in a store.

Requirements

Part IDDescription
C-1009-LC
  • A compatible MEI/CPi Bill Note Acceptor that can fit the C-1009-LC EMV Bezel.

  • LaundryCard v9.1.6+ Installed.

  • A Worldnet gateway account set up by CCI.

Key Difference Between C-1009 and C-1009-LC

Despite both models appearing identical, the key difference is that the C-1009-LC EMV Bezel utilizes a longer (6') USB cable to accommodate reaching the rear USB ports on the back of the X-Changer.

Installing the C-1009-LC EMV Bezel

As with a FasCard/FLEX Touch Kiosk, the EMV Bezel would replace the default MEI Bill Note Acceptor bezel in the X-Changer. The following video guide would, thus, be applicable to an X-Changer with its compatible BNA.

After installation, execute the ConfigureHardware Tool from D:\Setup\InstallProc to commence the credit card setup process. As of LaundryCard v9.1.5+, you will now be able to individually select just the Credit Card reader to set up.

Enabling and Configuring the C-1009-LC EMV Bezel

Although the EMV Bezel itself can be inserted into a USB port at any time and does not require any third party software installation, the LaundryCard application needs to be configured to accept use of the C-1009-LC Bezel.

  1. Access the Manager's options remotely or directly at the X-Changer.

  2. Navigate to System Setup >> General Info.

  3. Under Credit Card Settings, change the Service Type dropdown to WORLDNET.

  4. Enter the acquired API Key and Terminal ID from the Worldnet gateway account setup information.

  5. Select Save on the top-right of the page.

  6. Close Apps using Laundry App Utility, then Start Apps when the button becomes active.

When LaundryApps are restarted, Tsentry's background processes will begin checking (and automatically updating, if necessary) EMV Firmware and EMV Configuration in order to reach a ready state. This process may take a few minutes.

IMPORTANT

If the C-1009-LC EMV Bezel is connected for the first time at any point after restarting LaundryApps or is already plugged in, do not unplug EMV Bezel and do not close Tsentry!

Unplugging the EMV Bezel or closing Tsentry while updates take place could risk damaging the device and may be unrecoverable.

Confirm Online and Up-To-Date Status

Verify EMV Firmware and EMV Config

Confirming consistency of the VP3300 Firmware Version and Vivo Cfg Version are visible in both Credit Card Settings and the License Keys page.

Verify VP3300 Ready State

Tsentry Manager will report the VP3300's current status, whether updating EMV Firmware, updating EMV Config, under a 'Ready' state, or any issues that may be reported.

  1. Once the EMV Bezel is enabled and configured, after restarting LaundryApps, open Tsentry (XchDiagHmi).

  2. Click on Tsentry Manager.

    1. The XchCreditReader process will report the ReaderType, which should confirm the model reader used and its current status.

    2. The real-time logs will also report and confirm the current EMV firmware version and configuration hash.




    3. The first four bits (C3 AC 60 24) are used as the key identifier in the VivoCfgVersion setting.

C-1009 EMV Bezel Reference