Escrow

If when a customer attempts to purchase a new card the card fails to scanned by the X-Changer the system will attempt to alert the customer to re-insert their card in order to apply the proper credit.  If the customer does not insert their card within 2 minutes of the dispense the system will store the value of the purchase in Escrow.

This screen will allow user to review the applied and the 'unused' escrow transactions.  It is also possible to apply an escrow balance to a customer card by choosing an un-assigned record and clicking Edit.  Enter the card number of the card to receive the escrow amount and click Save.

By default only un-assigned records will appear on this scree, enabling the 'Show ALL Records' option will also display the previously assigned escrow transactions.

Attendants also have the ability to assign escrow, see the Attendants Functions Guide for more details.

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